restlessgeneralstore
well loved, time worn and salvaged goodness
Norwich, United Kingdom
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Shop policies
Last updated on
May 9, 2022
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Thanks for visiting my shop! Please take some time to carefully read these shop policies before placing an order.
All items listed in this shop are vintage so please be aware that these items come
with those nuances which makes them 'vintage'.
I aim to photograph and describe everything as accurately as possible but if you're unsure of the condition of the item you're interested in please get it touch to discuss.
All items listed in this shop are vintage so please be aware that these items come
with those nuances which makes them 'vintage'.
I aim to photograph and describe everything as accurately as possible but if you're unsure of the condition of the item you're interested in please get it touch to discuss.
Accepted payment methods
Returns & exchanges
See item details for return and exchange eligibility.
Payment
What methods of payment do you accept?
I can accept all electronic payments for UK and international orders through Paypal. UK residents can pay with a cheque if necessary - please get in touch for details if you need to pay in this way.
I can accept all electronic payments for UK and international orders through Paypal. UK residents can pay with a cheque if necessary - please get in touch for details if you need to pay in this way.
Shipping
How will you send my order and when will I receive it?
Items will be dispatched within 3 working days, usually on a Tuesday and Thursday.
All international orders are sent out via standard airmail which is the most economical option. There is no tracking with this kind of shipping.
If you would prefer your package to be sent at a more economical price please ask about having your order shipped by surface mail.
Packages travelling to europe take between 4-7 working days.
Packages travelling to the rest of the world take between 7-20 working days.
If you are placing a large or expensive (over $50) order it would be advisable to purchase additional insurance and tracking for your package - please get in touch before ordering for advice on bulk purchases.
Within the UK all items will be sent out 2nd class and should arrive within 3 working days. Please get in touch should you require any quicker delivery or insurance.
All delivery times are approximate.
Delivery times may vary depending on the efficiency of your country's postal service, extreme weather conditions, natural disasters and whether your location is urban/rural - so please be patient.
In the event that your item(s) take un unusual amount of time to arrive due to these conditions Restless General Store cannot be held responsible. In this instance you may return an item at your own expense and receive a refund to the cost of the item only.
If for any reason there is likely to be a delay on shipping I will contact you as soon as I can to discuss.
Items cannot be shipped until your payment has cleared, please be aware of this if your order has any time constraints.
What happens if your item gets sent back to us?
There are a range of incidents that may cause a package not to be delivered. In this event the reason for a return will be evaluated and the best course of action discussed before redelivery.
Should your package be returned marked as 'not collected', 'unclaimed' or similar you will be charged a redelivery fee.
Please ensure you carefully read any information left for you by your post office regarding package collection and deal with it promptly.
Items will be dispatched within 3 working days, usually on a Tuesday and Thursday.
All international orders are sent out via standard airmail which is the most economical option. There is no tracking with this kind of shipping.
If you would prefer your package to be sent at a more economical price please ask about having your order shipped by surface mail.
Packages travelling to europe take between 4-7 working days.
Packages travelling to the rest of the world take between 7-20 working days.
If you are placing a large or expensive (over $50) order it would be advisable to purchase additional insurance and tracking for your package - please get in touch before ordering for advice on bulk purchases.
Within the UK all items will be sent out 2nd class and should arrive within 3 working days. Please get in touch should you require any quicker delivery or insurance.
All delivery times are approximate.
Delivery times may vary depending on the efficiency of your country's postal service, extreme weather conditions, natural disasters and whether your location is urban/rural - so please be patient.
In the event that your item(s) take un unusual amount of time to arrive due to these conditions Restless General Store cannot be held responsible. In this instance you may return an item at your own expense and receive a refund to the cost of the item only.
If for any reason there is likely to be a delay on shipping I will contact you as soon as I can to discuss.
Items cannot be shipped until your payment has cleared, please be aware of this if your order has any time constraints.
What happens if your item gets sent back to us?
There are a range of incidents that may cause a package not to be delivered. In this event the reason for a return will be evaluated and the best course of action discussed before redelivery.
Should your package be returned marked as 'not collected', 'unclaimed' or similar you will be charged a redelivery fee.
Please ensure you carefully read any information left for you by your post office regarding package collection and deal with it promptly.